With all due respect to AireSpring, isn’t there an easier way to say what you do?
About AireSpring
Headquartered in Los Angeles, AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 2 billion call records processed per year. AireSpring is a privately held, 100% debt free, diversified and full service communications company offering a broad range of innovative services at competitive prices to corporate and residential customers nationwide. AireSpring’s national local service offering makes AireSpring the nation’s largest CVNO (CLEC Virtual network Operator) and AireSpring has been mentioned favorably in such publications as Business Week and the Boston Globe as one of the leading discount telecom providers in the nation. AireSpring has been voted by its peers in the TelecommAssociation as the “Members Choice” top reseller for three consecutive years (2006-8). To date, Airespring has set the record for more Telecomm Association awards (11) than any other carrier/reseller. AireSpring has also received the Reader’s Choice Award from Phone + magazine.
How about
About AireSpring
AireSpring is one of the leading discount telecom providers in the United States, processing over 2 billion calls per year. We offer a broad range of innovative communications solutions at competitive prices to corporate and residential customers.
All the other stuff your customers don’t care about and gets in the way of figuring out how you can help them. Just a thought.
July 19th, 2008 at 12:39 pm
Hi,
After being a customer for 5 years, my Airspring has been erroneously disconnected. After numerous attempt to resolve the problem, I am forced to look elsewhere for a long distance provider. My account is paid up yet no one at Airspring seems to be concerned with getting my service back up. Stay away from this company, their customer support is no good and their billing system is very amateur. Don’t make the same mistake I did or you will be left without long distance with no warning or hope for a timely resolution.
JonT.
December 16th, 2008 at 11:05 am
Hello David!
I get what you are saying. AireSpring’s position statement was written before my time with the company. However, it did serve a legitimate purpose. AireSpring doesn’t market directly to consumers, but rather uses independent agents, VARS, and consultants to sell our products and services. While our statement may seem overwrought to a consumer, it mentions all the key things that a potential new agent or VAR would want to know.
As for the comments of JonT, I’d love to be able to communicate with him. AireSpring has a VERY successful customer support department. We have one of the lowest churn rates in the industry and are one of the few telecom companies which remains profitable (and with no debt) even in this difficult economy. I don’t know who Jon was speaking with, but I can assure you that our managers care very much about our service. They even made the tough decision to move our customer service back in house (previously in India) at great expense, just to enhance the customer experience.
Best regards and thank you for your hard work,
Todd Regan
Sr. VP Marketing
AireSpring
December 16th, 2008 at 11:19 am
Todd, thanks for jumping in and providing your position. In this world of clutter and noise, simple and clear cuts through. Hopefully you saw my original post purely as an example of the gobbledygook that has become a staple of the tech industry. The choice of AireSpring was a completely random event.
Airespring’s updated about is so much better and easier to understand. Kudos.
Airespring is a privately held, 100% debt free diversified full service communications company offering a broad range of innovative services at competitive prices to corporate and residential customers nationwide. Airespring is one of the fastest growing telecommunications companies in the United States and was recently mentioned in such publications as Business Week and the Boston Globe as one of the leading discount telecom providers in the nation.
December 16th, 2008 at 2:45 pm
Kudos to Todd for paying attention to blogs and jumping in as appropriate.